When is a Refill Request automatically generated?

• A. Never generated automatically.
• B. When a doctor approves refills.
• C. When you try to fill a prescription with no refills remaining or an expired prescription.
• D. Only for new prescriptions.

Answer: (C)

Automatic refill requests are triggered when the current prescription can’t be renewed without the prescriber’s action. If a patient tries to fill a prescription that has no refills left or is expired, the pharmacy system automatically generates a renewal request to the prescribing doctor. This ensures there’s clinician oversight before dispensing again and helps prevent unintended gaps in therapy. It won’t happen if there are still refills available or if the prescription is a new one, and it isn’t something that occurs only after a doctor explicitly approves refills—the system does the triggering when it detects no refills remain or an expiry.