What should you do when you see the red MTM symbol in EPRN during workflow?

• A. Access outcomes to see if anything can be done for them in MTM.
• B. Ignore the symbol and continue workflow.
• C. Notify security about potential fraud.
• D. Update MTM status to inactive.

Answer: (A)

The red MTM symbol flags that MTM actions or outcomes need your attention. When you see it in the workflow, you should open the MTM section and review the MTM outcomes to determine what can be done for the patient within MTM. This is the right step because MTM is about identifying and addressing drug therapy problems, optimizing treatment, and coordinating any recommended interventions. Ignoring the symbol would miss opportunities to improve safety and effectiveness, and changing MTM status or involving security isn’t the appropriate response to a standard MTM alert. After reviewing the outcomes, you would typically document any actions taken or planned (such as counseling, adherence support, or communicating with the prescriber) and proceed with the MTM workflow accordingly.