What should a pharmacy do when a patient requests a language other than English?

• A. Use interpreter services or bilingual staff to ensure accurate communication.
• B. Provide printed information in English only.
• C. Ignore the request and proceed.
• D. Ask a family member to translate without documentation.

Answer: (A)

Clear, accurate communication with patients who prefer a language other than English is essential for safe medication use. When a patient requests language support, the pharmacy should arrange interpreter services or have bilingual staff to provide counseling and explain medication instructions. Using a qualified interpreter—whether in person, by video, or by phone—helps ensure dosing directions, potential side effects, drug interactions, allergies, and storage are understood, and it allows the patient to confirm understanding through teach-back. Providing printed information only in English excludes the patient from vital details and increases the risk of misuse. Ignoring the request or proceeding without language support can lead to errors. Asking a family member to translate without proper documentation or safeguards can compromise accuracy, privacy, and legal compliance. Always meet the patient’s language needs with appropriate interpreter resources and document the interaction.