How should you handle a refill request when there are no refills left?

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Multiple Choice

How should you handle a refill request when there are no refills left?

No refills left means you must obtain authorization before dispensing. Follow the pharmacy policy by pursuing a prior authorizaton through the patient’s insurer or by contacting the prescriber to get a renewed prescription or explicit approval for additional refills. Dispensing without approval isn’t allowed because it can violate laws and insurance rules and may risk patient safety if the prescriber intended a change in therapy or monitoring. If the policy allows, initiate the authorization process, document the contact, and wait for the decision before releasing the medication. If approval is granted, dispense as directed and update records. If not, inform the patient of the outcome and discuss permitted alternatives per policy.

No refills left means you must obtain authorization before dispensing. Follow the pharmacy policy by pursuing a prior authorizaton through the patient’s insurer or by contacting the prescriber to get a renewed prescription or explicit approval for additional refills. Dispensing without approval isn’t allowed because it can violate laws and insurance rules and may risk patient safety if the prescriber intended a change in therapy or monitoring. If the policy allows, initiate the authorization process, document the contact, and wait for the decision before releasing the medication. If approval is granted, dispense as directed and update records. If not, inform the patient of the outcome and discuss permitted alternatives per policy.

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