How do you reverse an ipledge claim?

• A. Login; select reverse prescription; type in the RMA # and click continue; ipledge will reverse the claim; profile/cancel prescription
• B. Call the supervisor
• C. Refill the prescription
• D. Wait 24 hours

Answer: (A)

Reversing an iPLEDGE claim is done directly within the iPLEDGE system. You log in, choose the reverse prescription option, enter the RMA number for the specific claim, and click continue. The system then reverses the claim, allowing you to update the patient’s profile or cancel the prescription as needed. This method is correct because the reversal is handled through the iPLEDGE workflow, ensuring the claim is properly tracked and updated. Simply calling a supervisor, refilling the prescription, or waiting will not perform the reversal.